Acknowledge Kelly's reading choice ("Oh, I'm glad you enjoyed that, it's really good, isn't it?") You then explain that although it's too busy to talk right now, if she can just wait a short while or maybe come back in five minutes, it would be great to hear all about it and in the meantime, why not complete a library review sheet or look at the library reading group's 'Best Reads' board for more reading ideas?

Feedback

It's great that you've responded to Kelly with respect and interest, even though it's not the ideal time to talk. Libraries can be very busy and realistically, it's not always possible for you to stop what you're doing and listen to young people talking about their reading. But it's always important to acknowledge enthusiasm and to show respect.
Young people, just like adults, are fully able to appreciate when something is just not possible and by explaining why you can't discuss Kelly's reading right now, you have credited her with this. You've been up front with her, which is great .
But even better, you don't leave it there you have committed to talk to Kelly (which you must now do) and you have suggested other, productive and interesting reading activities in the meantime.

Reader Development FAQs for more ideas.

Share ideas with colleagues and on TRF Discussion.

By approaching the situation in this way not only have you shown Kelly respect as an equal and as an individual, but you've encouraged Kelly to come to you in future. This message won't be lost on other young people - or adults who will see the library as a place where young people are treated on the same terms as they are.

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Now try the next Scenario: Finding Something Interesting