Treating People Well - Scenario B

You selected b:

You tell the playgroup that you can't accommodate them for a story session this time, but you arrange for them to make their next visit a bit of a party so that they feel special and know you are looking forward to seeing them.

Feedback

  • Do everything you can to show how much the library can offer. The idea of a party session is a brilliant way of giving the group - and the individual children - a very special introduction to the library. Even though you have done your best this time, they may have picked up the vibes that you were a bit surprised to see them!
  • Despite your best intentions, it's sometimes better to arrange for the playgroup to come in as a big group on another day of the week when you can concentrate on them, rather than squeeze them into an already overfilled space - especially if the library experience will be seriously undermined by there being too many children.
  • But if this is what you have to do, make sure you talk it through properly with the playgroup leader so that they don't feel rejected.

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Talk also with your colleagues and your manager, as appropriate, about this kind of situation. A strategy for contacting and involving playgroups would be useful here.

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